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Shipping Return Privacy

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14 Days Return

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Shipping Policy

 

Welcome to Nozy Gozy Store, where we make getting your hands on exciting toys for your little ones a breeze!

Free Shipping

We’re thrilled to offer free shipping on all orders! Your package will typically arrive within 6-12 business days from the date of purchase.

Additional Shipping Times for Certain Countries

While we strive to deliver your order promptly, please note that shipping times may vary for certain countries. Here’s a breakdown of estimated delivery times for select destinations:

  • Bulgaria: 10-15 business days
  • Denmark: 8-14 business days
  • Estonia: 8-18 business days
  • Greece: 8-14 business days
  • Cyprus: 15-18 business days
  • Malta: 10-22 business days
  • Portugal: 10-15 business days
  • Slovenia: 10-18 business days
  • Finland: 8-15 business days
  • Czech Republic: 9-15 business days

Additional Shipping Fees

For deliveries to the countries listed above, please be aware that there may be additional shipping fees applied to your order. These fees will be calculated at checkout based on your shipping destination.

Please Note:

When placing your order, please consider the shipping times and any potential additional fees for deliveries to the specified countries listed above.

Return Policy

Introduction

Our online store is committed to ensuring the highest level of customer satisfaction. We understand that sometimes a product may not meet your expectations, and for those instances, we offer clear and fair return conditions.

Return Period

In accordance with the European Union Consumer Rights Directive, consumers have the right to withdraw from the purchase contract within 14 days of receiving the product without providing any reason. The return period starts on the day you, or a third party indicated by you other than the carrier, take possession of the last item delivered.

How to Return a Product

To initiate a return, please fill out the return form on our website and send the product back to the address we provide within 14 days of submitting your return request. The product must be returned unused, undamaged, and in its original packaging. You are responsible for the safety of the product during its return.

Return Costs

Under EU law, if a product is returned due to being faulty or not as described, all return shipping costs are borne by the seller. In other cases, the return shipping costs are covered by the buyer.

Processing Returns and Refunds

Upon receiving the returned product, we will inspect its condition and process your return request within 14 days. If the return is approved, a refund will be issued using the same payment method you used for the original transaction, unless agreed otherwise. Please note that a deduction can be made from the refund for any loss in value of the goods, if the loss is the result of unnecessary handling by you.

Exceptions

Please note that some items may not be returnable under EU law, such as custom-made items or perishable goods. All exceptions will be clearly stated in the product description prior to purchase.

Contact Information

For any questions regarding returns or any other inquiries, please contact our customer service department via email at info@nozygozy.eu

Conclusion

Our goal is to ensure that your shopping experience with our online store is enjoyable and hassle-free. This return policy is designed to protect both your rights and ours under the applicable European Union legislation.

Privacy Policy

Who We Are?

Our website address is: https://nozygozy.eu. We understand the special importance of protecting your personal data, so we collect and process only those of your data that are necessary for carrying out our activities. We process personal data lawfully, transparently, and fairly, for predetermined purposes and only to the extent necessary to achieve those purposes. When processing personal data, we strive for accuracy, security, confidentiality, proper storage, and protection. When processing your personal data, we comply with the General Data Protection Regulation (GDPR) Law on Personal Data Protection, as well as other legal requirements for the processing of personal data.

What Is This Document?

1.1. This privacy policy (hereinafter – Privacy Policy) sets out the privacy terms for your use of the website www.nozygozy.eu (hereinafter – Website).

1.2. Please read this Privacy Policy carefully to understand the practices we employ in processing your personal data. By reading this document, you will learn how we process your personal data, where we obtain it, and what your rights as a data subject are.

1.3. By using the Website, you have read and agreed to this Privacy Policy and the purposes, methods, and procedures for processing your personal data as stated herein. If you do not agree with the Privacy Policy, you are not entitled to use the Website.

1.4. In this Privacy Policy, the term „personal data” refers to any information that can identify you directly or indirectly. Personal data includes surname, name, date of birth, postal or email address, location data, internet identifier, characteristics specific to you, and others.

1.5. The Privacy Policy applies to all individuals visiting the Website, as well as to actions you may take on the Website.

Who We Are?

2.1. The Website is managed by Marius Urbonas.

2.2. In accordance with legal regulations, we are the data controller of your personal data.

What Principles Do We Follow?

3.1. In processing your personal data, we:

a) comply with applicable and relevant legal requirements, including the GDPR;

b) process your personal data lawfully, fairly, and transparently;

c) collect your personal data for specified, explicit, and legitimate purposes and will not further process it in a manner incompatible with those purposes, except as permitted by law;

d) take all reasonable measures to ensure that inaccurate or incomplete personal data, considering the purposes for which they are processed, are rectified, supplemented, suspended from processing, or erased without delay;

e) keep them in a form that permits identification of you for no longer than is necessary for the purposes for which the personal data is processed;

f) not disclose or make personal data available to third parties, except as specified in the Privacy Policy or as required by law;

g) ensure that your personal data is processed in a manner that ensures appropriate security of the personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction, or damage.

How Do We Collect Your Personal Data?

4.1. We process your personal data obtained through the following means:

a) when you provide us with personal data. You provide us with your personal data when you submit inquiries to us through the Website, communicate with us by phone or email. If you contact us in writing, by email, or by phone, we will keep records of correspondence or conversations;

b) when you use the Website. When you use the Website, certain information (e.g., IP address, type of internet browser used, number of visits to the Website, viewed pages of the Website, time spent on the Website, demographic data, and, if you come to the Website from a third-party website, the page URL link) is collected automatically;

c) when we receive your personal data from other persons in accordance with legal regulations and/or the procedures specified in this Privacy Policy.

4.2. We may combine the personal data we receive from you with data collected by us from other public or available sources. For example, we may combine the personal data you provide with data obtained through the use of website cookies, data collected when providing our services, or with lawfully obtained data from third parties. You always have the right to request correction of inaccurate personal data.

What Personal Data Do We Process and for What Purposes?

5.1. We process your personal data for the following purposes: a) to ensure the quality of sales and services, i.e., to respond to your inquiries submitted to us through the Website regarding our products, solutions, or services. You provide us with your personal data by sending inquiries about our products, solutions, or services via email (e.g., message text, etc.) or by phone (e.g., phone call date, time, duration, etc.). For this purpose, we process personal data such as: – data categories: name, surname, email address, phone number, data contained in the text of the inquiry; – data processing period: until the end of the inquiry, but no longer than 1 year from the date of receipt of the inquiry; b) for the purpose of website operation and ensuring its functionality, i.e., to ensure the technical functioning and security of the Website, to analyze how you use the Website, and to create statistics. For this purpose, we process personal data such as: – data categories: IP address, browser type, browsing time on the Website, viewed Website pages, session start and end time, session duration, etc.; – data processing period: 3 years from the last time you visited the Website.

5.2. We do not process special categories of personal data (data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, as well as genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health, or data concerning a natural person’s sex life or sexual orientation).

5.3. We process your personal data only for the purposes set out in this Privacy Policy and will not further process it in a manner incompatible with those purposes, except as permitted by law.

What Are Your Rights?

6.1. As a data subject, you have the following rights regarding the processing of your personal data:

6.1.1. The right to know (access) the personal data processed about you. You have the right to request access to your personal data being processed. Upon your request, we will provide you with information about whether your personal data is being processed and, if so, what personal data is being processed, for what purpose, from where the personal data was obtained, to whom and for what purpose they are disclosed, etc.

6.1.2. The right to rectify inaccurate personal data. If you find that your personal data being processed is inaccurate or incomplete, you have the right to request that we rectify such personal data.

6.1.3. The right to erase your personal data (‘right to be forgotten’). You have the right to request that we erase your personal data where one of the following grounds applies:

a) your personal data is no longer necessary for the purposes for which it was collected or otherwise processed;

b) you withdraw your consent to the processing of personal data and there is no other legal basis for processing;

c) you object to the processing of personal data and there are no overriding legitimate reasons for the processing;

d) your personal data has been processed unlawfully;

e) your personal data must be erased in order to comply with a legal obligation under Union or Member State law to which we are subject;

f) your personal data has been collected in relation to the offer of information society services directly to a child.

6.1.4. The right to restrict the processing of your personal data. You have the right to request that we restrict the processing of your personal data where one of the following applies:

a) you contest the accuracy of your personal data for a period enabling us to verify the accuracy of the personal data;

b) the processing is unlawful and you oppose the erasure of your personal data and request the restriction of its use instead;

c) we no longer need your personal data for the purposes of processing, but they are required by you for the establishment, exercise, or defense of legal claims;

d) you have objected to processing pending the verification whether the legitimate grounds of the controller override those of you as the data subject.

6.1.5. The right to object to the processing of your personal data. You have the right to object, on grounds relating to your particular situation, at any time to processing of your personal data which is based on point (e) or (f) of Article 6(1) of the GDPR, including profiling based on those provisions.

6.1.6. The right to data portability. You have the right to receive your personal data which you have provided to us in a structured, commonly used, and machine-readable format and have the right to transmit those data to another controller without hindrance from us, where: a) the processing is based on your consent or on a contract; and b) the processing is carried out by automated means.

6.1.7. The right to withdraw consent. If the processing of your personal data is based on your consent, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

6.1.8. The right to lodge a complaint with a supervisory authority. If you believe that the processing of your personal data infringes the General Data Protection Regulation or other legal acts regulating the protection of personal data, you have the right to lodge a complaint with a supervisory authority, in particular, in the Member State of your habitual residence, place of work, or place of the alleged infringement.

6.2. To exercise the above rights, please contact us by the contacts specified in section 10 of this Privacy Policy. We will respond to your request as soon as possible, but no later than within 30 calendar days from the date of receipt of the request. We may extend this period by two additional months if necessary, taking into account the complexity and number of requests. We will inform you of any such extension within one month of receipt of the request, together with the reasons for the delay.

To Whom Do We Transfer Your Personal Data?

7.1. We do not disclose or make personal data available to third parties, except as specified in this Privacy Policy, or as required by law.

7.2. We may transfer your personal data to third parties if such transfer is necessary for the purposes set out in this Privacy Policy.

What Security Measures Do We Employ?

8.1. We employ organizational and technical measures to protect your personal data from accidental or unlawful destruction, alteration, disclosure, as well as from any other unlawful processing.

8.2. We store your personal data on secure servers, with access limited to authorized persons who need to know this data and who have undertaken to keep this data confidential.

Data Retention

9.1. We retain your personal data only for as long as is necessary for the purposes for which it was collected and processed or as required by law.

9.2. The retention period for personal data may vary depending on the purpose of processing.

What Cookies Do We Use?

10.1. We use cookies on the Website. Cookies are small text files that are stored on your device when you visit the Website. The cookies we use do not collect information that allows you to identify yourself.

10.2. We use the following types of cookies on the Website:

a) essential cookies – these cookies are necessary for the Website to function properly. They enable you to browse the Website and use its features, such as accessing secure areas of the Website;

b) analytical cookies – these cookies allow us to recognize and count the number of visitors and to see how visitors move around the Website when they are using it. This helps us to improve the way the Website works, for example, by ensuring that users are finding what they are looking for easily.

10.3. By using the Website, you agree to the use of cookies as described in this Privacy Policy. If you do not agree to the use of cookies, you can adjust your browser settings to refuse the use of cookies. However, if you do this, you may not be able to access some parts of the Website or use some of its features.

Contact Information

11.1. If you have any questions about this Privacy Policy or our privacy practices, or if you would like to exercise any of your rights, please contact us by email at info@nozygozy.eu

Changes to the Privacy Policy

12.1. We reserve the right to update or change this Privacy Policy at any time. Any changes we make to this Privacy Policy in the future will be posted on this page. Please check back frequently to see any updates or changes to this Privacy Policy.

12.2. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on the Website.

Please Contact Us If You Have Any...

      * Questions

      * Suggestions

      * Complaints

We will strive to respond to your message promptly and find the most suitable solution for both parties.

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